Salesforce Weekly: 5 Moves Accelerating the Agentic Enterprise
Date
January 26th, 2026
Reading Time
3 mins
What's news
1. Salesforce Has Launched Slackbot: Introducing a New Agentic Work OS
January 13, 2026
Salesforce has launched a new AI-powered Slackbot that works as a personal work agent inside Slack. It can quickly answer questions using Salesforce data, past conversations, calendars, and connected tools, helping employees save time and avoid switching between apps.
After testing it internally, most users continued using Slackbot and reported high satisfaction and significant time savings. Slackbot feels more like a teammate than a tool because it understands work context.
With this update, Slack is becoming an agentic work operating system where people and AI work together in one place.
2. Salesforce Announces Support for Google’s Universal Commerce Protocol to Bring Product Discovery and Checkout into Conversational AI
January 14, 2026
Commerce is shifting from simple browsing and checkout to intelligent, AI-driven conversations between shoppers and brands. During Cyber Week 2025, this shift was clear as AI influenced $262 billion in holiday sales.
Salesforce and Google are expanding their partnership to support the Universal Commerce Protocol (UCP), a new open standard for agentic commerce. Salesforce will add native UCP support to Agentforce Commerce, allowing merchants to deliver AI-powered shopping experiences across Google’s AI platforms, including Google Search AI Mode and the Gemini app.
UCP connects AI systems directly to merchants’ backend data, such as inventory, loyalty, and pricing, in real time. This helps brands reach shoppers faster, reduce integration complexity, enable native checkout, and keep full control of merchandising, fulfillment, and customer relationships while supporting seamless handoffs to human teams when needed.
3. World Economic Forum Partners with Salesforce to Launch an Agentic Assistant at Davos 2026
January 15, 2026
Salesforce and the World Economic Forum have launched a new AI-powered concierge app called EVA, built on the Agentforce 360 platform, to support more than 3,000 global leaders at the 2026 Annual Meeting in Davos. EVA uses the Forum’s institutional data to help attendees prepare, make decisions, and take action more efficiently than was previously possible with manual processes.
Unlike traditional chatbots, EVA can reason, prioritize, and act on behalf of users. It helps leaders personalize schedules, navigate the event campus, prepare for meetings, and manage networking. By reducing manual work and delivering instant, relevant insights, EVA turns complex event planning into fast, actionable intelligence and demonstrates how an agentic enterprise can work in practice.
4. Adamed Selects Salesforce Agentforce Life Sciences for Customer Engagement to Power Commercial Growth in Spain
January 15, 2026
Adamed Laboratorios, a leading pharmaceutical company in Spain, has selected Salesforce Agentforce Life Sciences for Customer Engagement to modernize its commercial operations and strengthen customer relationships. The platform will help Adamed unify key commercial processes and gain a full 360-degree view of healthcare professionals, hospitals, and pharmacies.
Using Agentforce, Adamed will improve field productivity, enable omni-channel engagement across email and SMS, and streamline order and event management. The solution also supports offline mobile use for field teams and provides real-time insights through Data 360, MuleSoft, and Tableau. This initiative supports Adamed’s strategy to build scalable, compliant, and future-ready commercial excellence, with implementation led by Salesforce partner Izertis.
5. Spring ’26 Release: 10 Tools to Help Build an Agentic Enterprise
January 9, 2026
Salesforce has announced the Spring ’26 Release, available from February 23, introducing new AI, data, and automation features to improve customer experience. The release brings selling, service, and data intelligence together to help companies move toward becoming an Agentic Enterprise, where people and AI agents work together to drive customer success.
Main updates include an AI-powered Sales Workspace that helps sellers prioritize deals, Proactive Service to prevent customer issues before they escalate, and Two-Way Email that turns email campaigns into real conversations. The release also adds tools like Agentforce Builder, Agentic Enterprise Search, smarter order routing, and new voice AI for financial services.
Additional enhancements improve account management, prospecting, field service, security, healthcare, and life sciences workflows. Overall, the Spring ’26 Release helps businesses work more efficiently, reduce manual effort, and scale customer engagement with intelligent automation.
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